First class servicing and customer serviceWe have been taking our vehicles to Universal Garage for 30 years plus. The service is second to none and all the staff and Ivor the owner are exceptional. They collect and deliver back our vehicle at no extra cost to the customer and our car always comes back vacuumed and washed. I can only imagine that the previous negative comments are from someone who wants quantity and not QUALITY. Excellent Service!!
Appalling service barely worthy of one star. Took my car to them with an engine problem. They informed me that the engine was fine and just needed oil in it. When I started the car it was incredibly noisy and blatantly obvious to anyone with a pair of ears that the car was not fine at all so I took it to another Renault garage where it had 1,400 worth of work done on it. They're also expensive on services too. Without doubt the most incompetent and unprofessional business I have ever dealt with.
Very poor customer service tried to get a repair done on my Laguna with a warranty but it wasn't until after I had committed to paying for a diagnostic test they insisted on using their parts and not ones supplied by the warranty company so I paid out for nothing and still have my car off the road. Other things to mention, the lady at reception could hardly tear herself away from her internet shopping to talk with us! And why has there been a rifle lent against the wall in reception? I expected it to be top notch but it was bargain basement.
I had my car serviced here and it was miles better than the Renault dealer, Evans Halshaw! Evans Halshaw sent it back without servicing it even though it was booked in online for a service, they literally just changed the oil? Took it here to Universal Garage and they were polite and efficient and charged less too! Coffee was also provided whilst you wait.
When Mercedes were Useless this Renault Garage were really helpful and switched on.Whilst on Holiday I got an Oil Warning Light on My Mercedes Citan, Mercedes were comical in their attempts to tell me which Oil I needed to the point I gave up, but then found this Renault Garage who had me sorted in minutes. The Citan is actually A Kangoo .. lucky for me ... Thanks for your help ...
Universal Garage Ltd is a UK Car Dealer based in Whitby, Yorkshire and the Humber. Universal Garage Ltd is located at 7b Enterprise Way, Whitby YO22 4NH, UK.
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